Log In to FxPro and Manage Your Trading Space

Credential Types by Access Point

FxPro uses distinct login credentials depending on what you’re accessing. Using the wrong set is the most common cause of failed logins.

UAE traders access the portal at www.fxpro.com. The regional mirror fxp-uae.com also works. No geo-restrictions apply for UAE residents.

How to Log In: Web and Mobile

Web Login (Client Portal)

1. Go to www.fxpro.com.

2. Click “Login” at the top-right corner.

3. Enter your registered email and password.

4. Click “Sign In”.

5. If 2FA is active, enter the verification code.

To launch a trading platform from the portal, navigate to “Platforms” or “My Accounts” after signing in. Select the platform and click to launch. For MT4/MT5/cTrader, enter your account number, trading password, and server name (e.g., FxPro-vServer).

Mobile App Login

1. Download the FxPro app from the App Store or Google Play.

2. Open the app and tap “Login”.

3. Select “Client Portal” and enter your email and password.

4. Enable biometric login (Face ID or fingerprint) for faster access on subsequent logins.

5. To access a trading platform, tap the platform selector and enter account credentials.

The mobile app supports full account management alongside trading. All four platforms – MT4, MT5, cTrader, and FxPro Edge – are accessible from the app.

First-Time Login After Registration

After completing registration, expect a verification window of 1-2 business days. During this period, account access is limited until identity documents are approved.

Required documents for verification:

• Photo ID: passport or Emirates ID (JPG, PNG, or PDF; max 5MB)
• Proof of address: utility bill or bank statement (max 5MB)

Upload documents via the Client Portal under the verification section. Once approved, full portal and platform access activates. Demo accounts are accessible immediately after registration using separate demo credentials issued through the portal.

FxPro does not require a mandatory minimum deposit for live accounts. Traders on a Standard account can begin with a deposit as low as AED 35-75 (approximately $10-$20), depending on the payment method’s minimum threshold. The actual starting amount depends on the selected payment method and its specific limits.

Password Recovery

Forgot Client Portal Password

1. Go to www.fxpro.com and click “Login”.

2. Select “Forgot Password?” below the sign-in fields.

3. Enter your registered email address.

4. Check your inbox for a reset link (check spam if not received within a few minutes).

5. Click the link and create a new password.

Passwords must include a mix of uppercase and lowercase letters, numbers, and symbols. Reusing previous passwords is not recommended.

Forgot Trading Platform Password

Trading platform passwords are managed separately from the portal password. To reset:

1. Log in to the Client Portal.

2. Navigate to “My Accounts”.

3. Select the relevant account and choose “Change Password”.

4. Set a new trading password and confirm.

The updated password applies to MT4, MT5, or cTrader for that specific account number.

Two-Factor Authentication

2FA adds a second verification step at login. It is optional but recommended for UAE traders managing live funds.

To enable 2FA:

1. Log in to the Client Portal.

2. Go to account settings or security settings.

3. Select “Enable Two-Factor Authentication”.

4. Follow the on-screen setup (typically via an authenticator app or SMS code).

5. Confirm activation with a test code.

To disable 2FA, follow the same path and select “Disable”. Disabling removes the second-step requirement at login. FxPro also supports IP restriction settings within the portal for additional access control.

Troubleshooting Login Issues

Common login problems and fixes:

• Incorrect credentials: Confirm whether you’re entering portal credentials (email/password) or platform credentials (account number/trading password/server). These are not interchangeable.
• Account locked after failed attempts: Wait 15-30 minutes. Multiple failed entries trigger a temporary lockout. If the lock persists, contact support via live chat.
• Browser not loading the portal: Clear cache and cookies, disable browser extensions, or switch to incognito mode. Try a different browser if the issue continues.
• VPN interference: UAE residents do not require a VPN to access fxpro.com. Active VPN connections can trigger security flags and block access. Disable VPN before logging in.
• 2FA code not accepted: Ensure the authenticator app time is synced. Time drift causes code mismatches. Re-sync the authenticator or contact support for a reset.
• Demo account credentials not working on live platform: Demo and live accounts use separate credentials. Verify which account type you’re attempting to access.
• Mobile app not loading: Update the app to the latest version. Uninstall and reinstall if login errors persist after an update.

Security Recommendations

Protecting portal and platform credentials requires consistent habits.

• Use a unique password for FxPro not shared with other services. Include symbols, numbers, and mixed-case letters.
• Enable 2FA on the Client Portal. This applies even if biometric login is active on mobile.
• Always verify the URL is www.fxpro.com before entering credentials. Check for HTTPS and a padlock icon in the browser bar.
• FxPro will never request passwords, ID documents, or sensitive data via unsolicited calls, emails, or SMS. Any such contact should be treated as fraudulent.
• All account actions – deposits, withdrawals, settings changes – must be completed through FxPro Direct (the Client Portal) only.
• For urgent security concerns in the UAE, contact the Dubai office directly: +971 (0) 4 4243023, or reach support via live chat at fxpro.com or by email at support@fxpro.com.
• Report suspicious activity to FxPro support and, if necessary, to UAE cybersecurity authorities.

FxPro support operates 24/5 during market hours: Sunday 02:00 GST through Friday 02:00 GST. The Dubai office is located at Dubai CommerCity, Building 1, 5th floor, Office 507.